JB Tools independently offers its customers a best-in-class warranty program aimed at delivering its customers 100% satisfaction (the “Warranty Program”). Therefore, to supplement JB Tools’ 100% Satisfaction Guarantee, JB Tools offers its customers a warranty on all products sold by JB Tools as follows: JB Tools warrants each and every product it sells is free from defects in workmanship and materials, under normal use and conditions, for a period of time equal to the length of time included in the manufacturer’s warranty applicable to the product from the original date of purchase from JB Tools plus an additional period of 180 calendar days. Further related information regarding our Manufacturer Matching Policy can be found by clicking here.
To submit a claim under this Warranty Program, please send an email to firstname.lastname@example.org, and include the following: (i) image(s), video(s), and/or other evidence demonstrating the defective condition and/or malfunctioning issue; (ii) proof of purchase of the product from JB Tools; and (iii) the model and/or serial number associated with the product.
JB Tools agrees, at its option, and based upon product availability, during the applicable warranty period, (i) to repair any defective condition in material or workmanship, (ii) to furnish a repaired or refurbished product of equal value without any charge to the customer, OR (iii) to issue a refund to the customer at an amount equal to the value of the product at the time the warranty claim is submitted. Such repair, replacement, or refund issuance under this Warranty Program is subject to: (i) verification of the defective condition and/or malfunctioning issue, as well as (ii) proof of purchase of the product from JB Tools, as confirmed by providing proof of the transaction as well as the model and/or serial number associated with the warrantied product.
Subject to an applicable manufacturer’s warranty expressly stating otherwise, this Warranty Program does not include and/or apply to the following situations: (i) Any defective condition and/or malfunctioning issue resulting from improper use (such as any use contrary to the owner’s manual associated with the product); (ii) Any defective condition and/or malfunctioning issue resulting from any use for which the product was not intended; (iii) Any defective condition and/or malfunctioning issue resulting from incorrect or inadequate maintenance or care; (iv) Any defective condition and/or malfunctioning issue resulting from misuse, abuse, negligence, or accidents; (v) Customer dissatisfaction; and/or (vi) Normal wear and tear. JB Tools makes no express warranty or condition, whether written or oral, and JB Tools expressly disclaims, all warranties and conditions not stated in this Warranty Program.
If you purchased an Extend Warranty, please see below:
- For the Extend Warranty FAQs, please click here.
- If an order is canceled, the warranty contract is automatically canceled.
- The warranty should also be refunded if an item with a warranty is returned/refunded.
- Extend accepts warranty refunds/cancelations for 60 days.
- To start a new claim or to track an existing claim, please visit https://customers.extend.com.